Best Auto Repair, Little Rock

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    Early drop-off M-F at beginning at 7:30 a.m.

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • reviewicon
    , 07/30/2020

    Friendly staff with lots of knowledge and experience

  • reviewicon
    , 07/27/2020

    I work here so it must be good

  • reviewiconCar & Truck Care, near Little Rock, AR
    , 02/13/2020

    They do great work!

  • reviewiconCar & Truck Care, near Little Rock, AR
    , 10/19/2016

    5 star auto repair and 5 star customer service! Hands down the best garage in Central Arkansas.

  • reviewicon
    , 10/20/2016

    Best service around and the Hamilton's are some of the best people around can't go wrong!!

  • reviewicon
    , 10/31/2016

    Great service, staff was very professional and friendly!

  • reviewicon
    , 11/29/2016

    Good work done right and a fast turnaround highly recommended

  • reviewicon
    , 03/09/2017

    This is the best shop I've ever worked for! They are family and treat everyone as family. If they can't fix it, no one can.

  • reviewicon
    , 01/03/2018

    I have known the Hamilton family for 30 years they are great people and they have always took care of my car problems !

  • reviewicon
    , 03/17/2018

    Love the Hamilton's and the great service at West End.

  • reviewicon
    , 05/15/2018

    We love these folks and the super work they have always done for us!

  • reviewicon
    , 08/22/2018

    This is the only place I take my car. It's a professional environment while still remaining friendly and they do fantastic work. Don't go anywhere else!!

  • reviewicon
    , 02/11/2013

    They seem very nice

  • reviewicon
    , 04/18/2013

    West End Garage has been my go-to repair shop for almost 20 years. They've always done an excellent job and have proven themselves the most trustworthy shop I've ever taken a vehicle to. I highly recommend them.

  • reviewicon
    , 01/02/2015

    This is my fourth time at this location. The staff members are always courteous and fair with pricing. They do a quality job, in a timely manner, without trying to impose additional services. They are extremely knowledgeable and I feel confident leaving my car in their hands. Thank you so much for the great service.

  • reviewicon
    , 04/06/2015

    Great staff, very affordable and reasonable prices! Fast repair! Great place! This is where I'll be taking all of my vehicles from now on. Thanks West End!

  • reviewicon
    , 08/21/2015

    I finally found a garage that I can trust and that has real mechanics! These people are not "parts changers"! I run a fleet of service trucks and have been ripped off in almost every way possible by crappy, so called "mechanics". Unfortunately, many people who can afford to buy a Snap On Tool box do so, and then think this makes them a professional mechanic! I am a certified tech myself and I know this business, but when I need something fixed and cannot do it myself, It goes to West End. Top notch service people.

  • reviewicon
    , 01/13/2016

    I totally agree with the other reviews! West End Garage has been the most honest and courteous place I have ever brought my car to for repairs. They deliver the greatest customer service and fairest prices I've ever seen in such a business. I HIGHLY recommend!!!!

  • reviewicon
    , 01/21/2016

    These guys were awesome. They were nice and fixed my RV while I was on a road trip by myself. They took mud daubers out of a pressure release valve instead of charging me an arm and an leg for something I really did not need, and they fixed the leaks left by the mechanic I saw the day before. They were able to get me back on the road the same days and were honest and great about it. I love them and would recommend them to anybody. My heroes.

  • reviewicon
    , 07/12/2016

    Can't say enough good things about these folks! They got the air going in my '04 Jeep - there was a hose that needed replacing but was on back order so they got one fabricated locally - they stuck with it and made it happen. Wherever you are in town it's worth taking your car down to Stagecoach Road. Wayne will get it FIXED!

  • reviewicon
    , 10/12/2016

    I love this shop. Bud, one of the mechanics, was very helpful. I will definitely be back.

  • reviewicon
    , 02/10/2017

    Low price. Good service

  • reviewicon
    , 06/28/2017

    Although the work needed was beyond what the facility could handle, the customer service was excellent and if needed, I would return for other repairs.

  • reviewicon
    , 10/10/2017

    Very nice people.

  • reviewicon
    , 12/13/2017

    Bud & Donna are 3rd generation auto professionals! They replaced an entire engine in our RAM 1500 truck and were SUPERB in their communications, updates, speed and reliability! We'd like to give them 10 stars! **********

  • reviewicon
    , 02/28/2018

    Nice shop. Good people good work.

  • reviewicon
    , 03/09/2018

    I have been taking all my cars to West End Garage for over 10 years. They will diagnose the trouble and call you with an estimate on the total cost of the repair before they do the work. That way you know what it will cost and not show up to pick up your car and get a big surprise. They use actual labor costs for the work and not charge you four hours for a one hour job. You will pay the actual cost of the parts with only maybe a slight markup. Receipts have a line by line listing of charges, so you aren't questioning "Hey, what's this charge?". An honest repair shop is hard to find, but West End Garage is that shop.

  • reviewicon
    , 07/02/2018

    Good people to work for

  • reviewicon
    , 08/05/2018

    I've had a good experience each time I've taken a vehicle here for service. I would definitely recommend them.

  • reviewicon
    , 08/21/2018

    I had them do some suspension work and Driveline work on my vintage Corvette I was very happy with the service and the price.

  • reviewicon
    , 04/01/2019

    West End Garage took care of my Jeep for me at a very reasonable price. The staff was knowledgeable and provided great customer service. I?ll recommend them to anyone needing auto work done and I will definitely use them in the future.

  • reviewicon
    , 06/14/2019

    Great Service

  • reviewicon
    , 06/22/2019

    im very happy with west end garage i took my 2007 mercury motega primere there and they really took care of me' if my car breaks down again ' ill go back to them. great work guys' great service from everyone there including the pricing'thankyou very much' sincerly; LEE COLE; from littlerock, arkansas;

  • reviewicon
    , 12/11/2019

    The Best

  • reviewicon
    , 12/24/2019

    If you need a mechanic and you are near West End garage is the place to go . Honest and efficient , I have used them off and on for years .

  • reviewicon
    , 02/07/2020

    Traveling from Austin to Tennessee. Truck blew out a plug, threads and coil. Thank goodness for these guys! They got me up and running pronto. So grateful!

  • reviewicon
    , 02/10/2020

    Great customer service ? Mark is the best

  • reviewicon
    , 02/11/2020

    Great family business. Very professional and thorough as well as excellent customer service!

Little Rock
  • Fast Full Service
    reviewiconEngine Maintenance, near Little Rock, Arkansas
    , 02/12/2020

    Bud & Donna are 3rd generation auto professionals! They replaced an entire engine in our RAM 1500 truck and were SUPERB in their communications, updates, speed and reliability! We'd like to give them 10 stars!

  • Fast Full Service
    reviewiconEngine Maintenance, near Little Rock, Arkansas
    , 08/13/2019

    I had them do some suspension work and Driveline work on my vintage Corvette I was very happy with the service and the price.

Little Rock
  • Local Mechanics
    reviewicon4x4 Services, near Little Rock, Arkansas
    , 07/15/2019

    West End Garage took care of my Jeep for me at a very reasonable price. The staff was knowledgeable and provided great customer service. I'll recommend them to anyone needing auto work done and I will definitely use them in the future.

  • Local Mechanics
    reviewicon4x4 Services, near Little Rock, Arkansas
    , 04/19/2019

    Great family business. Very professional and thorough as well as excellent customer service!

  • Honest Mechanic
    reviewiconCar & Truck Care, near Little Rock, Arkansas
    , 11/15/2019

    If you need a mechanic and you are near West End garage is the place to go . Honest and efficient , I have used them off and on for years .

  • Honest Mechanic
    reviewiconCar & Truck Care, near Little Rock, Arkansas
    , 07/30/2020

    Friendly staff with lots of knowledge and experience

Call us for service: 501-455-4396

ASE (Automotive Service Excellence)
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ASE Master Technician
BBB Accredited Business
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